MK5 MAX Smart Watch

General Features

SIM Support

N/A

Bluetooth Calling

Yes

Voice Assistant

Yes

Strap/Band

Nylon

Water Resistant

IP67

Modes

Multiple sports modes

Speaker

Yes

Compatibility

Android IOS

Health Monitoring Features

Heart Rate Monitor

Yes

Calories Burned

Yes

Sleep Quality Monitor

Yes

Step Tracker

Yes

Oxygen Level Monitoring

Yes

Connectivity

Bluetooth Version

5.0

GPS

No

Display

Screen Type

TFT Display

Screen Size

54mm

Resolution

N/A

Battery

Capacity

N/A

Battery Life

Smart Battery Life

We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for details.

1. Order Processing Time

• All orders are processed within 1–2 business days after receiving your confirmation and payment.
• Orders placed on weekends or public holidays will be processed on the next working day.
  
  

2. Shipping Duration

• Local Deliveries: Estimated delivery time is 3–5 business days.
  
  

Please note that delivery times may vary due to weather conditions, public holidays, or customs delays.

3. Delivery Issues

• We are not responsible for shipping delays caused by courier services.
  
  
• In case of wrong address entry or unclaimed packages, additional shipping fees may apply for reshipment.
  
  

4. Damaged or Missing Items

• If you receive a damaged package or missing item, please contact us within 24–48 hours of delivery with photo evidence.
  

Return & Exchange Policy

We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

Returns Eligibility

• You can request a return within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Returns will not be accepted for items that show signs of use, damage, or alteration.
  
  

Non-Returnable Items

• Sale or discounted items
• Signs of use, Damage, or Alteration
• Customized or made-to-order products
  
  

How to Initiate a Return

1. Contact us through our website with your order number.
2. Our team will guide you through the return process and provide a return address.
3. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
   
   

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
  
  

Exchanges

• We only replace items if they are defective, damaged, or if you received the wrong item.
• For exchanges, contact us within 48 hours of delivery.